Return Policy
Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return your item(s) for a full refund minus a 20% restocking fee. You are responsible to send back the merchandise with your own return label. We do not provide return labels.
No returns are allowed without Flora Ashley written authorization. All shortage claims and return authorization requests must be made within 10 days of receipt of merchandise.
What can I return or exchange?
We are sorry things didn't work out! We will gladly refund or exchange. All merchandise must be in original condition, unworn, unwashed & free from any alterations. All original tags must still be attached.
How do I return my items?
Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping costs. Ship the return package to:
Flora Ashley
1220 Maple Ave.
Suite 1001
Los Angeles, CA 90015
We strongly encourage you to get a tracking number for your return as proof of your shipment.
How will I be refunded?
Once we receive your return in our warehouse, please allow 7 business days for your return to be processed and the refunded back to your card.
Shipping
We ship to virtually any address in the USA. Flora Ashley offers FREE SHIPPING on all U.S. orders.
Call or email us for assistance placing an order for delivery outside of the United States. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Corporate Headquarters:
1220 Maple Ave, Suite 1001
Los Angeles, CA 90015
(213) 746-8414